Legal

Terms of Service

Last updated: September 9, 2026

These Terms of Service ("Terms") govern your access to and use of WhatsApp Chat CRM (the "Service"), operated by Garhwal Tech Solutions ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business, and "you" refers to that business.

1. The Service

The Service is a WhatsApp Business CRM that connects to your own WhatsApp Business Account (WABA) on Meta's official WhatsApp Cloud API. It provides a shared team inbox, customer relationship management (contacts, tags, tickets, tasks), approved message template management, bulk broadcast tools, and third-party webhook integrations.

We are not Meta/WhatsApp, and are not affiliated with or endorsed by them. We do not provide phone numbers or Meta/Facebook accounts — you must register and maintain your own WhatsApp Business Account directly with Meta (or connect via our Embedded Signup flow, which still creates the connection under your own or our shared Business Manager scope, as applicable), and you separately agree to Meta's own WhatsApp Business Platform terms and policies.

2. Accounts & roles

• You must provide accurate information when registering, and verify your email address before your account is activated.
• The account owner may create additional manager and staff accounts within their workspace and control what each role can access. The owner is responsible for all activity under their workspace, including actions taken by managers/staff they add.
• You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately of any unauthorized use.
• Each WhatsApp Business Account / phone number may only be connected to one workspace on the Service at a time.

3. Acceptable use

You agree to use the Service only for lawful purposes and in compliance with Meta's WhatsApp Business Messaging Policy and Commerce Policy. In particular, you agree that you will:

• only message contacts who have given valid consent/opt-in to be contacted by you on WhatsApp, including for any broadcast or bulk message;
• not use the Service to send spam, unsolicited marketing to people who have not opted in, phishing content, malware, or content that is illegal, harassing, or fraudulent;
• not attempt to circumvent rate limits, security controls, or role-based permission boundaries within the Service;
• not use the Service to violate any applicable data protection, telecommunications, or consumer protection law; and
• be solely responsible for the content of messages you send and the accuracy of the contact data you upload or collect.

We may suspend or terminate accounts that violate this section, Meta's own platform policies, or that put the Service's WhatsApp API access at risk for other tenants.

4. Your data

As between you and us, you own the contact, conversation, and business data you input into or generate through the Service ("Your Data"). We act as a processor of Your Data, using it only to provide the Service to you and as described in our Privacy Policy. You are responsible for having the legal right to collect, store, and message the contacts you add to the Service, and for responding to any data subject requests from your own customers.

5. Subscriptions, billing & trial

• New workspaces receive a free trial period. After the trial or your paid term ends, continued access requires an active, paid subscription plan.
• Plans, pricing, and included message/staff-seat allowances are described on our pricing page and may change with notice.
• If your subscription lapses or expires, outbound messaging, webhooks, and API access will be paused until you recharge; your data is not deleted solely for a lapsed subscription.
• Fees for the Service are separate from and in addition to whatever Meta itself charges your WhatsApp Business Account for conversation-based pricing, which Meta bills directly to your own Meta Business account.
• All payments are final and non-refundable — see our Cancellation & Refund Policy for details, including the narrow exception for failed/duplicate charges.

6. Third-party services

The Service relies on and integrates with third-party platforms — most importantly Meta's WhatsApp Cloud API and, optionally, Facebook/Instagram Lead Ads and any webhook endpoints you configure (e.g. n8n, your own CRM). We are not responsible for the availability, acts, or omissions of these third-party services, or for changes they make to their own APIs or policies that affect the Service.

7. Intellectual property

We retain all rights, title, and interest in and to the Service itself (software, design, branding), excluding Your Data. You may not copy, modify, reverse-engineer, or resell the Service without our prior written consent.

8. Termination

You may stop using the Service and request deletion of your account at any time — see our Data Deletion page. We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or if required to protect the security or integrity of the Service or comply with law. Upon termination, your right to use the Service ends immediately; sections of these Terms that by their nature should survive (e.g. §4, §7, §9, §10) will survive.

9. Disclaimers & limitation of liability

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not guarantee uninterrupted or error-free operation, particularly where availability depends on Meta's own WhatsApp Cloud API infrastructure being available. To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or business arising from your use of the Service. Our total liability for any claim arising from these Terms or the Service will not exceed the amount you paid us in the 3 months preceding the claim.

10. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Chhindwara, Madhya Pradesh, India.

11. Changes to these Terms

We may update these Terms from time to time. We will update the "Last updated" date above, and for material changes, we will provide additional notice (e.g. by email or an in-app notice). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Contact us

Garhwal Tech Solutions
Parasiya Road, Chhindwara, MP 480001, India
Email: info@wachatcrm.com