Last updated: September 13, 2026
This Cancellation & Refund Policy applies to all subscription plan purchases, plan recharges, and extra staff-seat purchases made on WhatsApp Chat CRM (the "Service"), operated by Garhwal Tech Solutions ("we", "us"), regardless of which payment gateway processed the transaction — including PayU, Razorpay, and Stripe. It should be read together with our Terms of Service.
All payments made on the Service — for a new subscription plan, a plan recharge, or an extra staff-seat purchase — are final and non-refundable, in full or in part, once the payment gateway confirms the transaction as successful. This applies regardless of the payment method or payment gateway used (PayU, Razorpay, Stripe, or any other gateway we may add), and regardless of whether you go on to use the plan, seats, or features you paid for.
Because access is granted immediately on a successful payment, a completed transaction cannot be cancelled after the fact. If you no longer wish to continue using the Service, you may simply let your current plan run out and choose not to recharge it — see Data Deletion if you'd also like your account and data removed. Cancelling in this sense does not entitle you to a refund for the period already paid for.
We do not provide partial refunds, prorated credit, or exchanges for unused time on a plan or unused staff seats — whether you stop using the Service partway through a billing period, downgrade, or an account is suspended or terminated for breach of our Terms of Service.
The one exception to Section 1 is a charge that was never actually authorized to succeed in the first place — for example, a duplicate charge caused by a technical error, or a charge your bank/card network itself reverses as unauthorized. If you believe you were charged in error in this narrow sense, contact us at info@wachatcrm.com with your transaction ID and gateway used (PayU/Razorpay/Stripe) within 7 days of the charge, and we will investigate with the gateway. This is not a general right to a refund for a payment that was correctly processed for a plan or seats you did receive access to.
Raising a chargeback or dispute with your bank or card network for a payment that was correctly authorized and for which access was granted, instead of contacting us first under Section 4, may result in immediate suspension of your account while the dispute is resolved.
Garhwal Tech Solutions
Parasiya Road, Chhindwara, MP 480001, India
Email: info@wachatcrm.com